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FAQ'S FREQUENTLY ASKED QUESTIONS

Q: WHAT'S OUR BUSINESS HOURS?

A: MONDAY- WEDNESDAY 9AM-5PM  THURSDAY 9AM-7PM  FRIDAY 9AM-6PM

A: WINTER HRS (NOV-FEB) MON-WED 9AM-5PM THURS 9AM-6PM FRI 9AM-6PM. (NOV-FEB)

Q: WHAT'S OUR ADDRESS? PHONE #? EMAIL?

A: ADDRESS: 20920 FM 2920 RD. HOCKLEY, TX 77447      PHONE:  (346) 225-6001       EMAIL: MASTERWATERCRAFTSERVICES@YAHOO.COM

Q: WHAT'S OUR LABOR RATE?

A: $150 PER HR OUTBOARDS. $185 PER HR INBOARDS.

Q: WHAT'S OUR MINIMUM CHARGE?

A: WE CHARGE A MIN. OF $150 OUTBOARDS & $185 INBOARDS.

Q: WHAT'S OUR DIAGNOSTIC FEES/ LABOR RATE?

A: $150.00 PER HOUR FOR ANY DIAGNOSTICS. WE CAN FIND MOST ISSUES QUICKLY AS WE HAVE ALL THE PROPER TRAINING & EQUIPMENT. MOST ISSUES CAN BE DIAGNOSED IN 1-2 HRS TIME DEPENDING ON WHATS WRONG.

Q: DO WE CHARGE FOR ESTIMATES?

A: YES. WE CHARGE A MIN OF $150/$185 FOR AN ESTIMATE (NO REPAIRS MADE) , BUT IF YOU APPROVE THE REPAIRS, THERE'S NO INDIVIDUAL CHARGE, THAT COST GOES BACK INTO YOUR REPAIRS. IF YOU CHOOSE NOT TO DO ANY REPAIRS, YOU WILL OWE A MIN. CHARGE OF $150+ TAX.

Q: WHAT ENGINES DO WE WORK ON?

A: 2000 & NEWER  MERCURY/ YAMAHA/ SUZUKI OUTBOARDS.  2005 & NEWER MERCRUISER'S.  

Q: CAN YOU DO MERCURY OR MERCRUISER WARRANTY WORK?

A: YES. WE ARE AN AUTHORIZED MERCURY DEALER FOR SERVICE, PARTS, & ACCESSORIES

Q: DO WE SELL PARTS OVER COUNTER?

A: LIMITED OVER COUNTER PARTS SALES. OUR INVENTORY IS FOR SERVICE JOBS MAINLY. WE DO SUPPLY SOME SHELVING WITH BASIC THINGS FOR OUR CUSTOMERS WHEN PICKING UP THERE BOAT. (OILS, LUBES, TREATMENTS, DRAIN PLUGS, FLUSHERS ETC.) WE ARE HAPPY TO SPECIAL ORDER ANY PART(S) YOU NEED THAT ARE NOT IN STOCK. 

Q: WHEN CAN YOU BRING YOUR BOAT IN FOR SERVICE?

A: YOU MUST CALL (346) 225-6001 & MAKE AN APPOINTMENT. NO BOATS WILL BE ACCEPTED WITHOUT A PRIOR APPOINTMENT. WE HAVE PARKING FOR 25 BOATS AT A TIME.

Q: CAN YOU COVER YOUR BOAT WITH A BOAT COVER?

A: YES. YOUR WELCOME TO COVER YOUR BOAT 

Q: DO YOU NEED TO LEAVE A DEPOSIT?

A: YES. BUT, WE WILL TYPICALLY INSPECT YOUR BOAT & CALL YOU WITH AN ESTIMATE. A 50% DEPOSIT WILL BE REQUIRED AT THAT TIME, & THE REMAINING BALANCE DUE MUST BE PAID UPON BOAT PICKUP.

Q: HOW LONG DO YOU HAVE TO PICK YOUR BOAT UP AFTER COMPLETION?

A: WE ALLOW 3 DAYS FOR PICKUP AFTER COMPLETION. WE CHARGE $25.00/ PER DAY STORAGE FEE AFTER 3 DAYS. NO EXCEPTIONS. 

YOUR BOAT MUST BE PAID FOR & PICKED UP UPON COMPLETION. NO EXCEPTIONS.

Q: CAN YOU BRING YOUR ENGINE IN FOR SERVICE OFF THE BOAT?

A: WE WILL NOT ACCEPT ANY ENGINES OFF THE BOAT OVER 5HP.

Q: HOW LONG WILL IT TAKE TO HAVE YOUR BOAT REPAIRED?

A: THIS CAN VARY GREATLY DEPENDING ON THE TYPE OF REPAIRS BEING MADE, AND PARTS AVAILABILITY. WE STRIVE TO GET YOUR BOAT DONE IN A TIMELY MANNER. GENERAL MAINTENANCE IS TYPICALLY 3-5 DAYS. LONG TERM SIT-UP, MULTIPLE PROBLEMS ETC. 7 DAYS+

SAME DAY SERVICES AVAILABLE FOR SERVICE INTERVALS

Q: WHAT FORMS OF PAYMENT WILL BE ACCEPTED?

A: WE ACCEPT CASH, VISA, MASTERCARD, DISCOVER & AMEX.

(A 4% FEE WILL BE CHARGED FOR CREDIT CARD USE AT TIME OF SALE)

(A 5% DISCOUNT FOR CASH) NO CHECKS ACCEPTED

Q: DO WE CHARGE SALES TAX?

A: YES. WE ARE RECREATIONAL, THEREFORE, WE MUST CHARGE SALES TAX ON ALL PARTS & LABOR. CURRENTLY IT'S 8.25%

Q: IS THERE A DISCOUNT FOR PAYING IN CASH?

A: YES! WE GIVE A 5% DISCOUNT FOR CASH. 

Q: IS YOUR BOAT SAFE AT OUR BUSINESS?

A: YES. BUT, YOU NEED TO CARRY BOAT INSURANCE ON YOUR BOAT NO MATTER WHAT. MASTER WATERCRAFT SERVICES LLC, IS NOT LIABLE FOR THE THEFT OF YOUR BOAT OR PERSONAL PROPERTY. WE DO HAVE A PIPE FENCING/ GATING SECURING THE PROPERTY, OUR LANDLORD LIVES ON THE PROPERTY, & WE HAVE GREAT SECURITY CAMERA'S. GATES ARE CLOSED AT NIGHT. WE HAVE DOGS. WE ARE SECURE AS POSSIBLE!

Q: CAN YOU STAND & WATCH THE REPAIRS BEING MADE TO YOUR BOAT?

A: NO. YOU MAY NOT STAY & WATCH FOR LIABILITY REASONS & WE ARE VERY BUSY & WE NEED TO FOCUS ON OUR WORK AT ALL TIMES.

Q: IS YOUR MECHANIC(S) CERTIFIED?

A: YES. MERCURY CERTIFIED. INDUSTRY CERTIFIED. MANY YEARS OF EXPERIENCE. 

Q: DO WE PROVIDE WARRANTY ON THE REPAIRS MADE?

A: YES. WE PROVIDE A 60 DAY WARRANTY FROM COMPLETION DATE ON THE REPAIRS MADE.  PLEASE NOTE THAT WE DO NOT WARRANTY FUEL RELATED PROBLEMS. (EX: MOISTURE IN THE FUEL, BAD GAS, GUMMED UP FUEL SYSTEMS) THESE TYPE OF ISSUES ARE NOT IN OUR CONTROL. (WE RECOMMEND YOU TREAT YOUR FUEL WITH MERCURY'S QUICKCARE OR QUICKSTOR PRODUCTS) (STORE BOAT INDOORS IF POSSIBLE. KEEP FUEL TANK FULL IF POSSIBLE. TRY & GET YOUR GAS FROM THE SAME STATIONS IF POSSIBLE. START & RUN THE ENGINE FREQUENTLY. ALL OF THESE THINGS HELP TO KEEP MOISTURE OUT OF THE FUEL & HELP AVOID FUEL SYSTEM ISSUES.



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